We have a weekly briefing with all the teams to discuss the roadmap and share important updates that are better communicated in person. Make sure you’ve received the calendar invite.

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Daily Communication Channels

We use WhatsApp groups and individual chats for day-to-day communications:

  • Group messages (e.g., General, Engineering, and potentially Operations)
  • Direct messages for one-to-one communication

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Long-Form Knowledge

We use internal Docs for:

  • Long-form entries
  • Playbooks
  • Common knowledge and policies

We use GitLab for:

  • Milestone tracking across projects
  • Task assignment via issues
  • Reporting bugs and discussing technical aspects of the codebase
  • Requesting new feature implementations

⚠️ Warning: Never share security tokens, customer PII (Personally Identifiable Information), or other sensitive information in GitLab.

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What to Use and When

  • Group message — for things only relevant for today
    Example: “Hey, xxxx is breaking for me, can someone help?”

  • GitLab Issues — for discussions relevant over a few days or weeks
    Example: RFCs, bug reports, meeting notes
    Note: See thread etiquette below.

  • Direct message — for messages intended for a single person
    Example: “Hey, can you add me to service xxx?”

  • Docs — for evergreen content useful to everyone, including future hires
    Example: This page.