Daily Communication Channels
We use WhatsApp groups and individual chats for day-to-day communications:- Group messages (e.g., General, Engineering, and potentially Operations)
- Direct messages for one-to-one communication
Long-Form Knowledge
We use internal Docs for:- Long-form entries
- Playbooks
- Common knowledge and policies
- Milestone tracking across projects
- Task assignment via issues
- Reporting bugs and discussing technical aspects of the codebase
- Requesting new feature implementations
β οΈ Warning: Never share security tokens, customer PII (Personally Identifiable Information), or other sensitive information in GitLab.
What to Use and When
-
Group message β for things only relevant for today
Example: βHey, xxxx is breaking for me, can someone help?β -
GitLab Issues β for discussions relevant over a few days or weeks
Example: RFCs, bug reports, meeting notes
Note: See thread etiquette below. -
Direct message β for messages intended for a single person
Example: βHey, can you add me to service xxx?β -
Docs β for evergreen content useful to everyone, including future hires
Example: This page.